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Further Asked Questions
Ordering Online
If you are unsure how to order please follow the instructions below: - Select a category and then click on a chosen design
- Next choose your Style, Colour and Size
- Click on the "Buy Now" button.
- When you finished shopping click on the "checkout" button to the left .
- Check that you are happy with your order and then click on the proceed button at the bottom of the page.
- Now choose your shipping requirements.
- Now follow the on screen instructions for your payment details.
- Once completed you will receive a confirmation order.
Payment/Security Information
All transactions on our website are handled by Paypal who use Industry-leading fraud prevention which keeps you safe and secure. Dispatch & Delivery
Orders are usually dispatched first class via royal mail within 5 working days of date of purchase, however, occasionally there may be a slight delay due to availability. If you have not received your items within 10 working days please contact us. If you live outside the UK, delivery time may vary. It can take up to three weeks for you to receive your goods. Complaints
We do try to give our customers the best shopping experience, however, in the case you are not entirely happy with your purchase do not hesitate to contact us. We will endeavor to put it right and stop it happening again in the future. If you have any complaints about our products or service please email: info@redraccoon.co.uk
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